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Cleveland Clinic exec: We need better engagement, not more apps

Shared by Radhika Narayanan | 0 242 1 | about 2 years ago

As the Chief Experience Officer at the Cleveland Clinic, you might expect Adrienne Boissy to be a champion for the health system’s many mobile apps. But, at the Pop Health Forum in Chicago this week, Boissy took a different tack, arguing that apps by themselves are not a strategy, and can get in the way of a positive patient experience if they’re not deployed smartly.

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