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Health Care Providers Must Stop Wasting Patients Time

Shared by Radhika Narayanan | 611 926 15 | about 2 years ago

In 2014 Jess Jacobs a director in an innovation lab started blogging about her experience as she received treatment for two rare diseases Jess was trained as a Six Sigma Green Belt So unlike your average patient she described one 12-hour wait in the ER as having a 7 process cycle efficiency Likewise she determined that just 29 of her 56 outpatient doctor visits were useful She made 20 visits to the emergency room and spent 54 days in the hospital across nine admissions but her calculations showed that just 008 of that time was spent treating her conditions Stop wasting my time Jess wrote in one blog entry Stop wasting my life

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Categories Hospital & Physicians Patient engagement &portals Payers & Providers

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https://hbr.org/2017/05/health-care-providers-must-stop-wasting-patients-time
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