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How Patient-Centered Care and Efficiency Go Hand-in-Hand
Beyond CQI: How Patient-Centered Care and Efficiency Go Hand-in-Hand
Hospital administrators are finding that true continuous quality improvement (CQI) requires a radical change in thinking.
For decades, automakers, the packaging industry and the airline industry have created better products, improved processes and greatly increased user satisfaction by adopting the principles of CQI—which, simply put, means constantly looking at our processes and asking ourselves, “Can we do it better”?
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