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Uncertainty clouds promise of patient engagement tech

Shared by Radhika Narayanan | 14 37 2 | about 3 years ago

Healthcare providers see patient engagement tools as a means of better understanding each patients overall health and offering new pathways for predictive analytics but many are still hesitant to steer patients towards certain technologyMore than two-thirds of respondents said technology can help support healthy behaviors among patients according to a survey released by NEJM Catalyst More than half said technology generates additional data for analyticsBut 67 of respondents also said they dont know what tools to recommend to patients and 42 said its still unclear how tools actually impact careRELATED High-tech high-touch ways to engage patients membersWe need to understand what the optimal amount of data is versus continuously dumping data from engagement tools into the system Carol Peden executive director of the University of Southern Californias Center for Health System Innovation told NEJM CatalystBiometric devices mHealth apps and texting were identified as the most effective patient engagement tools Eighty-one percent of respondents said these tools were best used to manage chronic diseases For example a new online tool recently released by Anthem aims to help providers and patients better understand gaps in asthma careA previous survey from NEJM Catalyst indicated that 69 of healthcare providers are using patient engagement tools with the vast majority utilizing patient portals Recently providers and payers have been blending low-tech approaches with mobile devices to engage patients following a call from one industry leader to double-down on patient engagement

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Categories Patient engagement &portals

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